Help & Issues
Help & Issues
Reporting and tracking platform issues and feature requests.
Help & Issues
The Help section is an internal issue tracker for the admin platform itself. Use it to report bugs, request features, or ask questions about the system. It is separate from the Support section — Support is for congress attendees, Issues is for the admin team.
Issues list
Navigate to Help → Issues to see the issue tracker. The table shows:
| Column | Description |
|---|---|
| Status | Current state of the issue |
| Priority | How urgently the issue needs to be addressed |
| Type | Category of issue (bug, feature request, question, other) |
| Title | Issue title |
| Reporter | Who raised the issue |
| Comments | Number of comments in the thread |
| Created | When the issue was raised |
Click any row to open the issue detail.
Reporting an issue
Click Report Issue at the top right of the list. Fill in:
| Field | Description |
|---|---|
| Title | Short description of the issue |
| Priority | Low / Medium / High / Critical |
| Type | Bug / Feature Request / Question / Other |
| Description | Full details — steps to reproduce for bugs, context for feature requests |
Click Submit to create the issue.
Issue statuses
| Status | Meaning |
|---|---|
| New | Just submitted, not yet reviewed by the development team |
| Open | Acknowledged and queued for work |
| In Progress | Actively being worked on |
| Resolved | Fixed or completed — may need verification |
| Closed | Done and verified |
Issue detail
Opening an issue shows:
Left panel
- Full description
- Comment thread — comments can be replied to inline, creating a threaded discussion
Right panel
- Reporter name and email
- Issue type
- Priority badge
- Status selector with Save button
Leaving a comment
Scroll to the bottom of the issue detail and type in the comment box. Click Post Comment to add your comment to the thread.
To reply to a specific comment, click Reply on that comment. Your reply will be indented under it in the thread.